Frequently Asked Questions
Everything you need to know about your next high-performance ride.
How fast can a JackRabbit eBike go?
Our eBikes are engineered for sport performance, reaching top regulated speeds of 20 mph (Class 2) to ensure a perfect balance of safety and thrill on various terrains.
What is the typical range on a single charge?
Depending on the model and terrain, you can expect a range between 20 to 45 miles. Factors like rider weight and pedal-assist levels will influence the total distance.
Do you offer free shipping on bike orders?
Yes, we provide free standard shipping on all eBike orders within the continental United States. Deliveries typically arrive within 5-7 business days.
What is your return policy for sports equipment?
We offer a 30-day trial period. If you are not satisfied with your JackRabbit eBike, you can return it in its original packaging. Please note that a restocking fee may apply.
Are JackRabbit eBikes water-resistant?
Our bikes are rated IPX4 or higher, meaning they are resistant to splashes and light rain. However, they should not be submerged or cleaned with high-pressure power washers.
What kind of warranty comes with my purchase?
Every JackRabbit eBike comes with a comprehensive 1-year limited warranty covering the frame, motor, and battery against manufacturing defects.